Tech Lead - Application Development & Support
Job Description:
This position will report to the Vice President, CIO DomainLeader and provide technical expertise, proactive leadership, and guidance onall matters associated with the applications/platforms within the area ofinfluence and is the primary person to advise on the advancement of the digitalstrategy. This position is also the chief liaison to DB&T leadership tocoordinate work with the rest of the company andbusiness/functional units.
Primary Duties/Responsibilities:
- Guideand support digital initiatives to enhance domain performance, efficiency,profitability, and safety
- Leadand manage application support and development teams, including hiring,training, and performance evaluations. Review, approve, and allocate workassignments to staff.
- Developand implement strategies to improve the performance and efficiency of theirteam.
- Leadprocess improvement initiatives, such as participating in user group meetingsto identify areas for improvement
- Overseethe day-to-day operations of their team, ensuring that issues are resolved in atimely manner.
- Challenge,assist, and advise on the technical & application solutions to beimplemented
- Pilotand manage technical crises, report alerts, and arbitration needs to theauthorities adapted
- Performa permanent technological watch allowing him to be the technical referent onhis perimeter. Work closely with the CTO for guidance on new technologies andsolutions.
- Providelevel 3 support for its scope
- Ensurethe coordination and compliance with the security standards and architecture ofthe IS on its perimeter
- Ensurethe compliance of developments with security standards
- Managethe various audits (technical, security, and publishers) that may occur withinits scope
- Ensurethe application mapping respects the standards set forth by the ChiefTechnology Office
- Definethe technical base of its perimeter to meet the requirements of the digitaltransformation plans
- Controlthe environment and promotes continuous integration within its scope
- Managethe technical debt of its scope
- Designand validate the technical architecture of its scope
- Setup procedures and tools allowing continuous integration (Jenkins, JIRA,Gitlab...)
- Contributeto the improvement of practices and methods implemented
- Organizeand supervise the production launches of its scope
- Verifyand ensure the quality and performance of the operation of the developmentswithin its scope
- Blueprintfunctional and technical change documentation and work as the liaison betweenthe business and outsourced service providers to deliver the services andchanges to the applications as necessary
- Providesenior leadership with regular project status & reporting
- Createand present business cases, plus identify business needs in a timely andefficient manner
- Collaboratewith Project Managers and Solution Delivery teams to identify appropriateinternal and external resources necessary to accomplish project deliverables ontime and on budget
- Managestakeholder expectations through clear, concise, and professional presentationsand communications
- Leadefficient team operations that promote modernization and upgrades of DB&Tand BU/Domain systems
- Conductperformance evaluations and career planning with DB&T staff that are timelyand constructive
- Mentorstaff members to ensure their goals align with BU/Domain goals and the staffmembers’ personal development goals
- UnderstandAGILE project management methodologies
Education/experience/background:
- Undergraduatedegree in Information Systems or related field, Graduate degree a plus
- Minimumof 10 years of information technology
- Extensiveexperience in partnering with operations as well as leading and managing thedepartment
- Experienceworking with outside firms to augment staff when required
- Priorindustry knowledge beneficial
Knowledge/Skills:
- Excellentverbal and written communication skills (including presentation skills),including the ability to influence and negotiate through expertise
- Outstandingrelationship-building skills
- Proficientproject management, time management and continuous improvement skills
- Superiorproblem solving and financial analysis skills
- In-depthknowledge of software development practices
- Familiaritywith database architecture and design
- Generalknowledge of various enterprise platforms
- Ability/Willingnessto work with Global peers to share best practices to further the business