As a Senior Conversational Designer, you’ll play a pivotal role in shaping how our customers interact with our brand through cutting-edge conversational experiences. From designing intuitive chatbot scripts to optimizing voice assistant flows, you will be the architect behind interactions that inspire, assist, and engage.
This isn’t just a design role—it’s your chance to be at the forefront of innovation, combining creativity, user empathy, and data-driven insights to create conversational experiences that truly resonate.
What You'll Do
- Design Conversational Flows: Craft seamless, engaging, and natural dialog journeys for chatbots, virtual assistants, and AI-driven interfaces.
- User-Centric Research: Collaborate with UX researchers to understand audience behavior, needs, and pain points to shape intuitive conversational designs.
- Collaborate Across Teams: Work closely with product managers, developers, and linguists to bring your designs to life.
- Test and Optimize: Use A/B testing, analytics, and user feedback to continuously refine and improve conversational experiences.
- Lead and Inspire: Mentor junior designers and lead brainstorming sessions to push the boundaries of what's possible in conversational AI.
What We're Looking For
- Experience: 5+ years in conversational design, UX design, or a related field. Experience with platforms like Dialogflow, Rasa, or Voiceflow is a big plus!
- Creativity Meets Strategy: A flair for storytelling and the ability to balance user needs with business goals.
- Technical Knowledge: Familiarity with NLP concepts, AI models, and dialog management systems.
- Analytical Mindset: Ability to interpret data and user feedback to iterate and improve designs.
- Exceptional Communication: Strong writing skills with a knack for making even the most complex interactions feel natural.
