About the Role
As the Global Head of Digital Experience, you'll lead the charge in revolutionizing how our customers and partners interact with our brand in the digital world. This isn't just a role—it's a mission to redefine what exceptional digital experiences look like on a global scale.
You’ll helm a team of digital innovators, UX designers, and strategists, ensuring our digital touchpoints—from websites and mobile apps to emerging platforms—are as intuitive as they are impactful. Your strategic vision will shape our digital roadmap, leveraging data-driven insights and cutting-edge technologies to stay ahead in a fast-evolving landscape.
What You'll Do
Strategic Leadership
- Develop and execute a forward-thinking global digital experience strategy.
- Champion innovation, ensuring our digital channels set industry benchmarks.
User-Centered Design
- Advocate for customer-centricity, embedding UX excellence in every project.
- Create personalized, frictionless digital experiences that resonate across cultures and geographies.
Collaboration & Leadership
- Partner with cross-functional leaders in marketing, technology, and product to deliver cohesive strategies.
- Inspire and grow a team of world-class digital experience professionals.
Technology & Analytics
- Harness the power of analytics and AI to inform design decisions and predict user needs.
- Stay ahead of emerging trends and technologies, integrating them seamlessly into our digital ecosystem.
What We're Looking For
Experience
- Proven experience (8+ years) in leading digital experience, UX design, or digital transformation at scale.
- A history of driving measurable improvements in digital engagement and customer satisfaction.
Skills
- Exceptional leadership and communication skills with a global mindset.
- Expertise in UX principles, digital platforms, and emerging technologies like AI, VR, and AR.
- Data fluency: the ability to translate analytics into actionable insights.
Passion
- A deep love for crafting human-centered, innovative, and memorable digital experiences.
- Curiosity for the latest digital trends and a track record of leveraging them effectively.
Why Join Us?
- Global Impact: Your work will shape the digital journeys of millions worldwide.
- Innovation Hub: Be part of a culture that values creativity, bold ideas, and cutting-edge tech.
- Career Growth: Opportunities to learn, lead, and grow in a fast-paced, dynamic environment.
- Diversity & Inclusion: Join a team that celebrates diverse perspectives and backgrounds.
