About the Role

Are you ready to take your ServiceNow expertise to the next level and help drive transformative IT solutions for a forward-thinking organization? We are seeking a Senior Associate, ServiceNow to join our dynamic team. In this role, you will play a key part in optimizing and maintaining the ServiceNow platform, ensuring it is aligned with our business needs and objectives.

As a Senior Associate, you will be working closely with cross-functional teams to build and implement innovative solutions that improve service delivery, enhance operational efficiency, and support our commitment to excellence in IT service management.

Key Responsibilities

• ServiceNow Implementation & Configuration:
  Lead and contribute to the design, configuration, and implementation of ServiceNow solutions, ensuring they meet business requirements and industry best practices.

• System Integration:
  Collaborate with development teams to integrate ServiceNow with other IT systems, ensuring seamless data flow and functional efficiency across the enterprise.

• Platform Optimization:
  Continuously monitor and enhance the performance of the ServiceNow platform by identifying improvement opportunities and implementing best practices for scaling and optimization.

• Support & Troubleshooting:
  Act as a subject matter expert in ServiceNow, providing support to teams by troubleshooting issues, offering technical guidance, and resolving platform-related incidents efficiently.

• Collaboration & Training:
  Work closely with IT and business teams to define process improvements, implement new features, and train end-users on ServiceNow functionality, ensuring high levels of user satisfaction.

• Change Management:
  Support the change management process, ensuring all updates, releases, and modifications are deployed in accordance with best practices and within agreed timelines.

Key Requirements

• Experience:
  3+ years of hands-on experience with the ServiceNow platform, including implementation, configuration, and maintenance. Strong understanding of ITSM processes and best practices.

• Technical Expertise:
  Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB. Experience with scripting (JavaScript, AngularJS, etc.) is a plus.

• Problem-Solving Skills:
  Ability to troubleshoot and resolve complex technical issues, with a proactive approach to identifying solutions and optimizing system performance.

• Communication & Collaboration:
  Excellent communication skills to effectively collaborate with cross-functional teams and to translate technical concepts into user-friendly terms.

• Certifications (Optional but Preferred):
  ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or other relevant certifications.