About the Role

Are you a ServiceNow wizard ready to take your career to the next level? Imagine a role where your expertise drives innovation, efficiency, and transformative solutions. As our Sr. ServiceNow Analyst, you won’t just be troubleshooting tickets—you’ll be designing seamless workflows, creating impactful integrations, and redefining how technology supports business goals.

We’re not looking for someone to fill a seat—we want a passionate problem-solver, a creative thinker, and a proactive leader who thrives in the face of challenges. Join us, and let’s build something extraordinary together.

What You’ll Do

1. ServiceNow Platform Innovation

• Serve as the subject matter expert, guiding the evolution of our ServiceNow platform.
• Develop and implement scalable solutions to optimize workflows and enhance productivity.

2. Customization & Integration

• Collaborate across teams to identify needs and tailor ServiceNow functionalities to meet unique business requirements.
• Integrate third-party tools to create seamless systems that speak the same language.

3. Strategic Problem-Solving

• Analyze business challenges and translate them into innovative technical solutions using ServiceNow.
• Automate processes, reduce redundancies, and drive measurable improvements.

4. Leadership & Mentorship

• Mentor junior analysts and foster a culture of continuous learning and innovation.
• Lead workshops and training sessions to empower teams with the full potential of ServiceNow.

What We’re Looking For

Must-Have Skills:

• Proven expertise in ServiceNow development, implementation, and management.
• Proficiency in modules like ITSM, ITOM, and CMDB, with a focus on best practices.
• Strong analytical mindset, capable of translating complex problems into actionable solutions.
• Exceptional communication skills to collaborate with cross-functional teams.

Extra Points For:

• Certifications like ServiceNow Certified System Administrator or Application Developer.
• Experience with scripting languages (JavaScript, Glide, etc.) and APIs.
• A knack for thinking outside the box and challenging the status quo.