Step into a leadership role and shape the future of retail management with Walgreens. As an Emerging Store Manager (ESM), you’ll lead a dynamic team to deliver outstanding customer experiences while driving operational success in both the front end and pharmacy. This role offers a unique opportunity to grow your career while contributing to the success of one of the world’s most trusted pharmacy brands.
What You’ll Do:
- Customer Engagement: Lead by example in greeting customers and offering top-notch service. Handle customer complaints swiftly and work to ensure every interaction is positive and memorable.
- Team Leadership: Supervise and develop customer service associates and designated hitters. Lead recruitment, hiring, training, and performance management to build a high-performing team.
- Operational Excellence: Oversee store operations, including daily activities, inventory management, and cash control. Ensure seamless execution of operational plans and policies.
- Collaboration: Work closely with the Store Manager to drive strategic initiatives, identify sales opportunities, and improve overall store performance.
- Mentorship: Provide coaching and development opportunities for your team members to encourage career growth and ensure consistent performance.
- Pharmacy Support: Jump in as needed during peak hours to assist in the pharmacy, demonstrating your versatility and commitment to team success.
What You Bring:
- Leadership Skills: Demonstrated ability to lead, motivate, and engage a team. You’ve successfully supervised others and have a solid understanding of team dynamics.
- Customer-Centric Focus: You’re passionate about providing an exceptional customer experience, helping your team deliver service that exceeds expectations.
- Problem-Solving: You’re not afraid to tackle challenges head-on, find innovative solutions, and drive results.
- Operations Expertise: Knowledge of front-end and pharmacy operations, including inventory management, scheduling, and cash control.
- Communication: Strong interpersonal skills, with the ability to engage in meaningful conversations with customers and team members alike.
- Adaptability: Willingness to work flexible hours, including nights and weekends, and adapt to changing priorities.
Qualifications You Need:
- Education: Bachelor’s degree or equivalent experience. High school diploma/GED with two years of supervisory experience also considered.
- Leadership Training: Successful completion (or willingness to complete) Walgreens Leadership Essentials training within 12 weeks.
- Retail Experience: Experience in retail or a customer service-focused role. Preferred if you’ve worked in both front-end and pharmacy operations.
- Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Career Growth: Willingness to relocate if needed and progress into a Store Manager role.
What Sets You Apart:
- Ownership Mentality: You take pride in the success of your store and the development of your team.
- Results-Driven: A strong focus on achieving business goals and exceeding performance metrics.
- Positive Impact: Ability to build a positive and inclusive team culture where everyone feels valued and motivated to succeed.
Why Walgreens?
- Career Development: Walgreens offers robust training programs to help you grow as a leader. Take advantage of learning opportunities to advance within the company.
- Benefits: Walgreens offers competitive compensation and benefits, including health insurance, 401(k), and more.
- Diversity and Inclusion: We’re an equal opportunity employer committed to diversity, and we welcome applicants of all backgrounds.
- Community Impact: Be part of a company that is committed to supporting the well-being of customers and the communities we serve.
