Do you thrive in solving complex technical challenges and building future-proof systems? Join General Motors as a Staff System Engineer specializing in Contact Center Voice Technologies. Your expertise in Nice CXone voice systems will be instrumental as we transition from on-premises solutions to a cutting-edge cloud-based environment.

What You'll Do:

• Architect & Innovate: Lead the development and support of sophisticated Nice CXone voice systems including inContact Studio scripting, AI automation, NLP, and workforce management.

• Integrate Seamlessly: Design large-scale voice integrations with CRM systems like Salesforce.

• Collaborate Globally: Partner with network engineers to ensure smooth integration with voice carriers and networking technologies such as SIP, SBC, and WebRTC.

• Solve & Optimize: Analyze and troubleshoot cloud and hybrid multi-cloud contact center systems to ensure top-tier performance.

What You Bring:

• Education: Bachelor’s degree in Computer Science, Engineering, or related field.

• Experience: 7+ years in IT developing enterprise contact center architecture; 5+ years with Nice CXone systems.

• Technical Mastery: Strong expertise in voice carrier integration, SIP, SBC, and WebRTC.

• Problem Solver: Proven ability to troubleshoot large-scale distributed systems in cloud and hybrid environments.

• CRM Expertise: Experience integrating voice technologies with Salesforce or similar platforms.

• Analytical Skills: Deep knowledge of architectural patterns and scalable solutions.

Why Join GM?

• Innovate for Impact: Lead the evolution of GM’s customer experience with next-gen voice technologies.

• Collaborative Environment: Work alongside top engineers and technologists.

• Flexibility: Hybrid work arrangements that support both personal and professional growth.

• Career Growth: Enjoy access to tuition assistance, training, and mentorship.

Benefits:

• Paid Time Off: Vacation days, holidays, and parental leave for mothers, fathers, and adoptive parents.

• Comprehensive Healthcare: Medical, dental, vision, and life insurance plans.

• Retirement Support: Company and matching contributions to 401K.

• Recognition: Global recognition program for achievements.

• Vehicle Discounts: Exclusive GM vehicle discounts for you, your family, and friends.

Diversity & Inclusion:

At GM, diversity is a strength that fuels innovation. We are committed to fostering an inclusive and equitable environment where everyone feels they belong and can thrive.

About GM: