About the Role
We are looking for a Lead Support Engineer who thrives in solving complex technical challenges while ensuring seamless customer experiences. In this role, you will be the backbone of our support team, bridging the gap between users and our technical experts. Your leadership will drive efficiency, innovation, and excellence in our support operations.
Responsibilities
- Lead and mentor a team of support engineers, fostering a culture of proactive problem-solving.
- Diagnose and troubleshoot technical issues, working closely with developers to implement effective solutions.
- Optimize support workflows, ensuring prompt and high-quality assistance to customers.
- Create and maintain detailed technical documentation, knowledge bases, and training materials.
- Monitor system performance, identify recurring issues, and drive process improvements.
- Collaborate with cross-functional teams to enhance product stability and user satisfaction.
Qualifications
- Proven experience in technical support, with a strong background in troubleshooting and problem resolution.
- Hands-on expertise with relevant technologies, including cloud platforms, databases, networking, or software applications.
- Strong leadership skills with experience managing or mentoring a support team.
- Excellent communication abilities, capable of explaining technical concepts to both technical and non-technical users.
- Ability to work in a fast-paced environment and handle critical incidents with a calm and strategic approach.
Why Join Us?
- A collaborative and dynamic work environment where your expertise will have a direct impact.
- Opportunities for professional growth, leadership development, and technical skill enhancement.
- Competitive compensation, comprehensive benefits, and a chance to be part of an innovative team solving real-world problems.
