As an IT Help Desk Technician, you’ll be the first point of contact for employees experiencing technical issues. Your expertise will ensure smooth operations across our IT systems by diagnosing and resolving software, hardware, and network problems. This role is perfect for someone who enjoys troubleshooting, customer service, and staying ahead of the latest technology trends.
What You’ll Do
Provide frontline technical support via phone, email, and in-person assistance
Troubleshoot software, hardware, and networking issues for end-users
Install, configure, and maintain operating systems and applications
Document issues and solutions in the IT ticketing system
Collaborate with other IT professionals to enhance system performance and security
Educate employees on best practices for IT security and system use
Assist with IT asset management, including hardware inventory and upgrades
What We’re Looking For
Strong problem-solving skills with a proactive approach
Excellent communication and interpersonal abilities
Knowledge of Windows, macOS, and basic networking principles
Experience with troubleshooting common IT issues
Ability to multitask and prioritize tasks effectively
Certifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)
Why Join Us?
Work in an innovative and collaborative environment
Opportunities for professional development and career growth
Competitive salary and benefits package
Be part of a team that values technology and continuous improvement
