IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management - Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
iOS Management, Support, and Deployment - Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing - Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting - Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting - Account permission
- Compatibility settings
- Browser vs installed
Remote support Hardware Deployment ServiceNow - Ticket management
- Ticket assignment
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243 Must be able to lift at least 50 pounds. |