About the Role
As a Customer Success Specialist (CSS) at Duo Security, a part of Computer Associates, you will play a crucial role in ensuring our customers achieve their security goals through our trusted multi-factor authentication (MFA) and access security solutions. This role is not just about customer support—it’s about building strong relationships, driving adoption, and empowering businesses to enhance their cybersecurity posture.
You will be the first point of contact for customers, guiding them through onboarding, best practices, and ongoing support to maximize the value of Duo Security’s solutions. By proactively engaging with customers, you will identify potential challenges, provide strategic recommendations, and ensure a seamless experience that fosters long-term customer loyalty.
Collaboration is key in this role. You will work closely with cross-functional teams, including Sales, Product, and Engineering, to relay customer feedback and contribute to continuous product improvements. Your ability to translate technical concepts into clear, actionable insights will be essential in driving customer success.
If you thrive in a fast-paced, customer-centric environment and are passionate about cybersecurity, this role offers the perfect opportunity to make a meaningful impact
