Role:Sr Desktop Support Tech
Duration:3Months
Location:Onsite
ABOUT:
Virginia Tax seeks qualified resource to be responsible for:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Skills required:
Strong working knowledge of computer systems, hardware, and software, including drivers and bios required 6 years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods Required 4 Years.
Writing and editing training manuals Required 4 Years.
Running reports and analyzing common complaints and problems Required 4 Years.
An openness to learning new technologies Required 2 Years.
An openness to learning new technologies Required 2Years
