Job Title - Genesys Developer
Location - New York, NY
Job description:
Key Responsibilities:
Lead Genesys Development: Take ownership of designing, developing, and maintaining Genesys solutions (Genesys Cloud, Genesys Engage, or Genesys on-premises) for enterprise contact centers.
Customization and Integration: Create advanced customizations using Genesys scripting languages (e.g., GVP, GML, CCXML) and integrate Genesys with various third-party applications (CRM, WFM, Databases, etc.).
Mentor and Support Junior Developers: Provide technical leadership, guidance, and mentorship to junior developers and cross-functional teams on Genesys development and best practices.
Troubleshooting and Issue Resolution: Resolve complex technical issues, identify system bottlenecks, and implement performance improvements to ensure smooth operations.
System Architecture and Design: Collaborate with architects and other senior developers to design scalable, efficient, and reliable contact center systems and integrations.
API Integration and Development: Develop and maintain custom APIs for integrating Genesys platforms with internal and third-party systems, including CRM, databases, and analytics tools.
Monitoring and Performance Tuning: Ensure the Genesys environment operates at optimal performance, including analyzing system logs, optimizing configuration settings, and troubleshooting errors.
Collaboration with Stakeholders: Work closely with business analysts, project managers, and other departments to gather requirements, design solutions, and deliver high-quality products that meet business needs.
Documentation: Create and maintain detailed technical documentation for all custom development, system architecture, integrations, and best practices.
Stay Updated on Genesys Features: Keep current with the latest updates in Genesys platforms, and evaluate how new features and tools can improve systems and processes.
