Tech Lead - Application Development & Support

Job Description:

This position will report to the Vice President, CIO DomainLeader and provide technical expertise, proactive leadership, and guidance onall matters associated with the applications/platforms within the area ofinfluence and is the primary person to advise on the advancement of the digitalstrategy. This position is also the chief liaison to DB&T leadership tocoordinate work with the rest of the company andbusiness/functional units.

Primary Duties/Responsibilities:

  • Guideand support digital initiatives to enhance domain performance, efficiency,profitability, and safety
  • Leadand manage application support and development teams, including hiring,training, and performance evaluations. Review, approve, and allocate workassignments to staff.
  • Developand implement strategies to improve the performance and efficiency of theirteam.
  • Leadprocess improvement initiatives, such as participating in user group meetingsto identify areas for improvement
  • Overseethe day-to-day operations of their team, ensuring that issues are resolved in atimely manner.
  • Challenge,assist, and advise on the technical & application solutions to beimplemented
  • Pilotand manage technical crises, report alerts, and arbitration needs to theauthorities adapted
  • Performa permanent technological watch allowing him to be the technical referent onhis perimeter. Work closely with the CTO for guidance on new technologies andsolutions.
  • Providelevel 3 support for its scope
  • Ensurethe coordination and compliance with the security standards and architecture ofthe IS on its perimeter
  • Ensurethe compliance of developments with security standards
  • Managethe various audits (technical, security, and publishers) that may occur withinits scope
  • Ensurethe application mapping respects the standards set forth by the ChiefTechnology Office
  • Definethe technical base of its perimeter to meet the requirements of the digitaltransformation plans
  • Controlthe environment and promotes continuous integration within its scope
  • Managethe technical debt of its scope
  • Designand validate the technical architecture of its scope
  • Setup procedures and tools allowing continuous integration (Jenkins, JIRA,Gitlab...)
  • Contributeto the improvement of practices and methods implemented
  • Organizeand supervise the production launches of its scope
  • Verifyand ensure the quality and performance of the operation of the developmentswithin its scope
  • Blueprintfunctional and technical change documentation and work as the liaison betweenthe business and outsourced service providers to deliver the services andchanges to the applications as necessary
  • Providesenior leadership with regular project status & reporting
  • Createand present business cases, plus identify business needs in a timely andefficient manner
  • Collaboratewith Project Managers and Solution Delivery teams to identify appropriateinternal and external resources necessary to accomplish project deliverables ontime and on budget
  • Managestakeholder expectations through clear, concise, and professional presentationsand communications
  • Leadefficient team operations that promote modernization and upgrades of DB&Tand BU/Domain systems
  • Conductperformance evaluations and career planning with DB&T staff that are timelyand constructive
  • Mentorstaff members to ensure their goals align with BU/Domain goals and the staffmembers’ personal development goals
  • UnderstandAGILE project management methodologies

Education/experience/background:

  • Undergraduatedegree in Information Systems or related field, Graduate degree a plus
  • Minimumof 10 years of information technology
  • Extensiveexperience in partnering with operations as well as leading and managing thedepartment
  • Experienceworking with outside firms to augment staff when required
  • Priorindustry knowledge beneficial

Knowledge/Skills:

  • Excellentverbal and written communication skills (including presentation skills),including the ability to influence and negotiate through expertise
  • Outstandingrelationship-building skills
  • Proficientproject management, time management and continuous improvement skills
  • Superiorproblem solving and financial analysis skills
  • In-depthknowledge of software development practices
  • Familiaritywith database architecture and design
  • Generalknowledge of various enterprise platforms
  • Ability/Willingnessto work with Global peers to share best practices to further the business

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