SAP Technical Lead Application Development CX Howell, NJ
Farmingdale, NJ
100,000 - 200,000
Job Description:
Job Description:
- The Technical SAP Lead Application Development CX will be responsible for leading and managing the Customer Experience Development team throughout the entire application lifecycle including the design, implementation, and maintenance of all business application solutions.
- Direct the technical activities, analysis and design of the Customer Experience solutions.
- Develop standards and practices that direct the day-to-day operations of the Customer Experience Development team.
- Support customer experience solutions with focus on SAP CRM and web and mobile sites.
- This includes creating current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers, and business partners.
- Drives technical decisions, reviews, and is accountable in delivering enterprise level technical solutions while ensuring the solutions meet IT architectural best practice, compliance, security and business requirements.
- Perform functional reviews, technical high level and detail level design, build and review, oversee projects implementation from start to finish.
- Communicate with a wide audience, including staff within IT, SI Vendor, and Program team to ensure deliverables are built in accordance with defined quality standards.
- Responsible for delivering solutions in the areas of CRM Sales, Service, Marketing
- Substantial experience in SAP CRM Self-Service Accelerator, DQM, Sales Service, Mindtouch, Marketing clouds'
- Capacity to challenge partners as well as capacity to show added value in relationship with them exposure to SAP CRM business processes; Establish and maintain close working relationships with key stakeholders to understand business objectives, anticipate demand and rapidly respond with working solutions'
- Provide technical leadership in the delivery of Customer Experience Solution for both customers as well as business users'
- Enable the design of conceptual architecture and technical solutions'
- Manage CRM technical developers whose mission is to design, develop, implement, and maintain Customer Experience (customer and enterprise facing)
- Strong experience in integrated solutions utilizing middleware to integrate with ERP, billing, work & asset management systems
- Develop an understanding of all integrated systems (such as ERP, Agent Desktop, Billing, Work & Asset Management) that will be impacted by the implementation and begin to plan for the retrofit and conversion that may need to occur
- Understand internal and external customer pain-points; anticipates customer needs and proactively design solution
- Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
- Designs, tests, and debugs Customer Experience interfaces
- Work with other team members and leaders, proactively identify and mitigate/resolve risks and issues
- Develops scripts for data merging and migration, and assist in the development of ERP interfaces to internal and external systems
- Documents all technical processes, requirements, flows and diagrams; develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
- Identifies tasks and interrelationships to evaluate technical and cross-technical requirements
- Provide subject matter expertise to internal customers around implementation methodologies and how to successfully deploy CRM and CMS solutions
- Assists in day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the Customer Experience platform
- Provides the operational support for developing and maintaining the enterprise information architecture related to Customer
- Review and provide solution design for all boundary system integrations (ex: web services (SOAP/RESTFul)/service bus/microservices/API)
- Work closely and be in alignment with IT, other project and legacy architect(s) and business team
- Drive and address any critical production issues which have been escalated to the project team post production while balancing new project delivery
- Provide recommendation for technology optimization/tuning. Lead performance enhancement initiates once solution in production
- Drive and perform products/new technologies/solutions proof of concept and evaluation
- Manage vendors and lead key technical decisions
- Bachelor\'s degree in Computer Science, or equivalent plus minimum 8 years of relevant experience, including minimum 5 years in IT
- 5 year+ of SAP CRM including at least 1+ year on SAP S/4 HANA, SEW and SAP CPI with full SDLC experience to implement solutions, including core template design / build / validation, roll-out and support
- Certification in SAP CRM modules
- Experience in CRM based solutions around Case Management, Agent Desktop, Sales Productivity, Field Services, Project Service Automation, Customer Care and Contact Center
- Development experience in core Java, .NET, J2EE, RESTful web services and modern front-end frameworks (jQuery, Bootstrap, LESS, etc.)
- Knowledge of HTML, HTML5, CSS, JavaScript, XML, JSON
- Desirable technical experience in Informatica iPaaS technology in API Gateway, Application/Data Integrations, B2B, and MFT
- Knowledge of SSO, SAML, OAUTH
- Strong knowledge in system integrations
- Strong understanding of relational databases
- Good knowledge of SDLC processes and tools and Agile or SCRUM processes
- Holistic solution, design and architecture skills
- Excellent interpersonal, communication and team-facilitation skills
- Strong attention to detail and deadlines
- Ability to work well under pressure and work on multiple projects concurrently
- Ability to work well with team members/suppliers
- Ability to work independently with minimal supervision
- Technical knowledge includes SAP CRM, SEW, payment solutions as well as strong experience working in a service-oriented architecture with middleware interfaces