Job Responsibilities/Accountabilities:

• Understand business needs and changes to assess and identify impacts of those changes.
• Capture, analyze, translate, and document business requirements.
• Determine efforts required, develop work plans to support system changes, identify design/configuration challenges and potential solutions or workarounds.
• Ensure excellent communications with the business Requesters and Owners.
• Ensure requests and their requirements are valid and value-added.
• Write functional specifications for configuration requirements in collaboration with other COE teams, if need be.
• Document all configuration efforts as well as functional specifications according to COE standards, procedures and internal and external audit policies.
• Perform configuration, unit test, manage integration and user acceptance testing and to coordinate implementations on change requests.
• Follow-up on outstanding answers for your assignments.
• Use your expertise and experience in this field to collaborate with other team members and end users, providing solutions that fit the current needs of the company as well as the longer-term strategy.
• Review and assess application future release functionalities and emerging technologies to identify integration issues and impacts from application change requests.
• Provide level 1 support by ensuring the reception and the understanding of calls in order to provide the preliminary diagnostic of the incident reported, handling incidents and service requests, escalating calls and demands to second level and/or appropriate department when required and ensuring calls and demands are followed up until a solution is in place.
• Provide level 2 support to the production SAP environment for the most complex issues and requests.
• Provide extracts to Internal and External Audit upon request.

 Key Skills:

• Strong Communication and Documentation skills
• Ability to multitask and manage multiple deliverables and projects at the same time
• Ability to recognize when needs help or knowledge.
• Understand the manufacturing business processes
• Ability to work in diversified team environments located in different geographic locations, effectively interacting with others with the ability to listen; possessed team spirit.
• Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, resourcefulness, and positiveness.
• Strong analytic, investigation and prioritization skills
• Quickly adapts, respectful and autonomous
• Excellent organizational skills.
• Strong customer service skills.
  

Professional Experience/Qualifications:

• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 8 years SAP experience in configuration, mainly supporting SAP Plant Maintenance and some of the Materials Management.
• Good understanding of the integration with FI/CO, Procurement, Supply Chain, HR modules in SAP versions from 4.6C to ECC6.
• Experience in writing Concept Documents, Technical & Functional Specs, Test Plan, Test result evidence.
• Experience with interface IDOCs.
• Experience on EasyVista is a plus.    
• Experience with WinShuttle is a plus.    
• Advanced Excel experience is a plus.