ServiceNow Developer / Admin (Remote Locals required) Location: Remote (Atlanta, GA Duration: 6 Mont
ATLANTA, GA
Job Description:
Description:
- Monitor health, usage and overall compliance of ServiceNow and its applications
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
- Coordinate application and platform upgrades;
- Develop systems integrations and process automation;
- Configure and maintain SLA, catalog items and their associated workflows;
- General support, administration and maintenance of ServiceNow platform and associated applications;
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
- Experience using JavaScript, XML, and HTML;
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, nNetwork protocols, and IP networks
- Strong communication, Strong presentation and writing skills
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
- Experience with extending the ServiceNow schema to custom applications
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like Service
- Watch, GRC etc.
- Understands technical and functional design requirements related to ServiceNow
- Create and manage scripts and workflow.
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g., MySQL, Oracle)A fundamental understanding of ITSM, ITIL or CMDB
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
- Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
- Experience with ServiceNow\'s ServiceWatch and/or Discovery tools
- Experience presenting and conducting demo reviews with client stakeholders
- ServiceNow System Admin certification (admin or higher);
- A minimum of 2 years of related work experience;
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
- Experience in IT service management, ITIL certification preferred;
- Ability to analyze, troubleshoot and resolve complex software application related problems;
- Exceptional customer service skills;
- Applies standard methodology, techniques, procedures and criteria;ITIL v3 Certification;
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;3-5 years\' experience with ServiceNow administration;
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes; ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
- Experience troubleshooting integration management, security, and application issues;
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.