Qualifications

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Collaboration, strong interpersonal skills, process and workflow-minded, creative and solution orientation, and a passion for working in a fast-paced environment with the ability to pivot is a must

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Minimum Degree Required: Bachelor\'s Degree in Business, Computer Science, or related program

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Certificate(s) or License(s): ITIL Foundations, Certified Application Developer, Certified System Administrator

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Experience: 4+ years of experience in Service Now design, optimization, and development

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Demonstrated experience working with workflows in ITSM and ITOM areas of the ServiceNow platform

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Experience gathering requirements and translating business needs into Service Now workflows

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Strong analytical skills, communication, and presentation skills

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Experience in working in an Agile, Scrum environment

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Up to 15%, unless located in Springfield, MO

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Regular computer work and sitting

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Seldom lifting, up to 50lbs

Responsibilities

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The Service Now Developer plays a key role in the development and maintenance of the Service Now ITSM and ITOM deployments at Bass Pro

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The successful candidate will be able to complete assignments independently while managing customer expectations

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Translates business requirements to implement technical solutions while working with standard design principles

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Drives process optimization, efficiencies and productivity using automation and the integration plug-ins to third party applications

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Produces high-level and/or detailed design requirements that can be managed through a backlog and implemented using ServiceNow best practices

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Effectively works with stakeholders both internally and externally to identify and formulate workflow solutions to improve business and technology processes

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Estimates development effort for set requirements aligning to business priorities

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Acts as a mentor to support less experienced colleagues and drive adoption

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ALL OTHER DUTIES AS ASSIGNED

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Occasional walking and sitting

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Performs duties within scope of general company policies, procedures, and objectives

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Analyzes problems and performs needs assessments

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Uses judgment in adapting broad guidelines to achieve desired result

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Regular exercise of independent judgment within accepted practices

Benefits

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Vision

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Health Savings Account

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Flexible Spending Account

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Voluntary benefits

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401k Retirement Savings

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Paid holidays

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Paid vacation

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Paid sick time

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Bass Pro Cares Fund