Qualifications

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Ability to effectively communicate and collaborate with both business and IT stakeholders will be key

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Candidate should possess a blend of analytical and creative problem-solving skills and be a fearless agent of change

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7+ years of direct experience with developing, configuring, and executing successful Salesforce project implementations

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3+ years of experience on Salesforce.com platform as a Solutions Engineer or Architect

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Salesforce Administrator and Developer Certifications required

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Experience must include Sales Cloud, Service Cloud, Experience Cloud and ERP Integration

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Experience with integration middleware such as Jitterbit, Mulesoft, etc and comfort with integrating third party integration tools to increase utilization where needed

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ERP familiarity specifically SAP in Manufacturing would be ideal

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Experience working with Agile teams and use of MS DevOps

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Strong Interpersonal Skills, ability to work with teams and stakeholders of different backgrounds throughout the organization

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Excellent communication, decision making and problem solving skills

Responsibilities

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This role will partner with the Digital Experience Product Leader to define the ideal system landscape and deliver solutions that meets present business needs while also envisioning for the future

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Design and/or implement state-of-the-art, efficient, and cost-effective solutions that can be reused by other global or local business areas

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Provide training and develop training materials for key users when required

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Vendor Technical Oversight

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Provide architectural guidance to third party salesforce/integration implementation vendors to guarantee technical stability and strategic technical alignment of parallel initiatives

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Project Management and Change Control

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Review project plans and schedules for system/application deployments, upgrades, and or fixes

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Partner with external partners to manage change control process and release management

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Experience with Microsoft DevOps to manage deployments

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Create process, technical system diagrams, and data maps for applications

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Work with users to gather and document requirements for new and existing applications

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Write Functional Specifications for third party development teams

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Perform testing and coordinate testing as well as with end users

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Support Services

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Support will be a combination of trouble shooting issues to resolve in a timely manner for deployed applications/new functionality and help support Salesforce admins to build their skillset and provide additional support when needed

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Vendor Selection and Management

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Assist in selecting new solutions, be active in the coordination and/or participation of RFP\'s, vendor demos and evaluations and final solution selection and then be a part of the ongoing relationship