Position: Logistics Coordinator

Location: Duluth, GA, 30096

Duration: 6 +

Mandatory:  Korean language must

Pay rate : $20/ hr 

Job Function/Description:

• Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance. 
• Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
• Customer Service including all happenings from booking to cargo delivery in a timely manner.
• Daily liaison with customer, carriers, internal staff 
• Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored to be readily accessible to the team when/if needed. 
• Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
• Monitor account issues and communicate/liaison with management to implement/drive solutions. 
• Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer.
• Recommend when needed changes in current processes.
• Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
• Accuracy of data entry into Cello and other systems as needed. 
• Monitor trends and report changes to Management for action.

Qualifications:

• 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
• Bachelor’s Degree required.
• Korean / English Bilingual Preferred
• Proficient in Microsoft Office application Excel/Power point/Word/Outlook
• Excellent written and oral skills  
• Able to engage and work directly with customers.
• Solutions minded.
• Highly Self Motivated and minimal supervision needed.
• Organized and detail oriented.
• Handle high pressure and fast-paced operations as needed.
• Strong work ethic.
• Open to learning other modes of transportation as needed. 
• Experience with NAFTA/USMCA cross border transportation preferred.
• Relevant Logistics Industry Knowledge
• Familiar with Logistics systems (WMS/TMS/WMS)