Oversees a training team
responsible for providing for the training needs within a department or line of
business to ensure effective outcomes through a variety of delivery methods.
Formulates and integrates training documents, templates, and processes to ensure
consistent, coordinated and controlled delivery of a training curriculum.
Develops training materials and delviers training classes to operations teams.
Collaborates with training coordinator to set training schedule for new
clients. Works with IT department to ensure training and collateral is
available and correct in operating system. Formally supervises the work and
performance of training team staff responsible for creating, administering, and
delivering a training curriculum within a department. Collaborates with manager
to establish performance objectives for department staff and monitors and
reports on accomplishments. Reviews tasks, projects and deadlines of team
members. Analyze content and edit content for final delivery format. Develops comprehensive
understanding of department training and employee development needs by
analyzing current department training programs. Identifies gaps in training
curriculum and develops enhancements to the programs based on feedback from
management and attendees of training sessions. Establishes and implements
policies and procedures to ensure coordination and delivery of the entire
department curriculum. Monitors course and training resource utilization to
ensure that department needs are being met. Oversees and audits trainers on
their delivery skills. Provides coaching on design and delivery techniques.
Utilizes advanced knowledge of eLearning development software to create and
enhance self-paced recorded training. Analyzes new hire orientation materials
to ensure content reflects current and relevant information of policies,
procedures and processes within the department. Provides guidance to department
leadership on suggested updates. Makes recommendations for enhancements to
course creation and record training within LMS (Learning Management System).
Assists in the preparation of the department training budget. Conducts training
courses on complex topics to management teams. Creates and delivers concise
communication to all levels within department or service line as it relates to
training initiatives and programs. May participate in Process Improvement or
Lean Six Sigma Projects. Performs other duties as assigned. Provides formal
supervision to individual employees within single functional or operational area.
Approves subordinate\\\'s recommendations for staff recruitment, selection,
promotion, advancement, corrective action and termination. Effectively
recommends same for direct reports to next level management for review and
approval. Plans and monitors appropriate staffing levels and utilization of
labor, including overtime. Prepares and delivers performance appraisal for
staff. Mentors and coaches team members to further develop competencies. Leads
by example and models behaviors that are consistent with the company\\\'s values.
Qualifications Four-year degree in a course of study relevant to the department
function, Learning and Development or related field. A minimum of seven years
experience in training development and delivery to include previous supervisory
duties required. Ability to comprehend, analyze, and interpret the most complex
business documents. Ability to respond effectively to the most sensitive
issues. Ability to write reports, manuals, speeches and articles using
distinctive style. Ability to make effective and persuasive presentations on
complex topics to employees, clients, top management and/or public groups.
Ability to motivate and negotiate effectively with key employees, top
management, and client groups to take desired action. Requires advanced
knowledge of financial terms and principles. Ability to calculate intermediate
figures such as percentages, discounts, and commissions. Conducts advanced
financial analysis. Ability to solve advanced problems and deal with a variety
of options in complex situations. Requires expert level analytical and
quantitative skills with proven experience in developing strategic solutions
for a growing matrix-based multi-industry sales environment. Draws upon the
analysis of others and makes recommendations that have a direct impact on the
company. Advanced level knowledge of computer software and hardware, (i.e.
Microsoft Office Suite Products) and MS SharePoint. Advanced knowledge design,
development and delivery of training programs. Must work well under pressure
with proactive approach including managing multiple deadlines and changing
project scope/direction. Decisions made with in-depth understanding and
interpretation of procedures, company policies and business practices to
achieve general results. Responsible for setting department deadlines. Errors
in judgment may cause long-term impact to co-workers, supervisor, department
and/or line of business.