Point of contact for employees & HR Managers to assist with all aspects of employee benefits including resvolving claim issues, benefits education, qualifying life events, etc.
Works with third party administrators by preparing and transmitting file feeds and resolving discrepencies
Assists in the preparation of employee benefits communications including print, digital, web, and video
Responsible for the planning of the annual Health Fair
Assists the Benefits Manager with annual Open Enrollment
Assists with special projects on various benefit issues as needed
Ensures compliance with all regulations as it relates to Health and Welfare Plans including theprotection of employees PHI
Promptly responds to benefit requests with accuracy and a courteous demeanor
REQUIRED:
Bachelors Degree
Customer service experience
Experience assisting a department or supervisor with various tasks and projects
Comfortable working with Microsoft Office products including Outlook, Powerpoint, and Excel
Organization skills including time management and the ability to balance conflicting priorities inorder to ensure completion of essential projects and tasks
The ability to thoughtfully communicate with employees, HR Associates, and vendors through a varietyof different methods in a way that is most beneficial to our audience.
Ability to provide exceptional, timely, and professional customer service to employees and theirdependents
PREFERRED:
1+ Year of experience working with emplpoyee benefits including Medical, Dental, Vision, COBRA,Ancillary, FMLA, Spending Accounts, and 401k/ESOP
Familiarity with ADP Health & Welfare
Experience being trusted with and responsible for protecting confidential information
