Worforce Program Manager LOC; Oklahoma City, OK

100,000 - 200,000

Major Responsibilities

Work with Operations to create and develop a Workforce Program to meet the needs of stops
Supervise Workforce Program staff members
Design, Implement and Manage labor model and processes
Develop and maintain interfaces in the Workforce software
Gather requirements from internal/external customers and provide solutions for Time and Attendance, Task

Management, and Workforce Management

Ability to perform Root Cause Analysis and provide appropriate solutions
Experience in development and application implementation of Workforce Management Software
Ability to diagnose and troubleshoot technical issues
Ability to test and validate any changes, enhancements, or technical issues
Partner with HR, IT, Finance, and Operations for the development and maintenance of business solutions Other duties as assigned

Education And Experience

Education:

HS Diploma or equivalent required
Bachelors Degree in Business, Computer Science or equivalent experience and/or certification

Experience:

5+ years labor modeling experience
5+ years business analysis experience
Experience using Reflexis or other labor modeling software
Retail experience preferred
High proficiency in modeling and manipulating data, forecasting and variance reporting.

Skills And Physical DemandsSkills:

Hard Skills:

Soft Skills:

Excellent written and oral communication skills; excellent listening and interpersonal skills;
Ability to communicate ideas in both technical and business terms to all levels of management;
Highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities;
Ability to effectively prioritize and execute tasks in a high-pressure environment;
Strong customer service orientation; experience working in a team-oriented, collaborative environment
Typical Physical Demands:Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision.