The Competency Center Analyst support the end-to-end delivery of IS Global
Application Projects and Significant & Major changes in his/her functional domain following the directions provided by the related Project Manager or Competency Center Manager.
Supports his/her Team Leader for process and application consistency and quality across regions and segments of her/his functional domain.
Supports his/her Team Leader to create a positive, collaborative, result oriented work environment.
Job Responsibilities:
Responsible to deliver significant and major changes assigned to him/her following the release schedule.
Follows required quality checks and procedures including the application testing.
Supports his/her Team Leader for process and application consistency and quality across regions and segments.
Supports the effort estimation for projects and changes when required.
Deliver services in line with the IS Support Service Level Agreement.
Support the delivery of project and major/significant changes using an evidence informed approach to improve outcomes for the business.
Responsible to create and maintain accurate service related documentation.
Responsible that the quality of practice meets requirements, regulation and organizational policy and procedures.
Contributes to identify, escalate and troubleshoot issues impacting on achievement of project objectives and to continually improve services.
Contributes to the continuous solution improvement within .
Contributes to maintain a consistent cost effective approach to service delivery and serves as a change agent for continuous improvement through improved/enhanced methodologies.
Qualifications:
Bachelor's degree or at least three years in similar position
A strong experience in global SAP ERP implementations within the SOM area.
Optional skills are:
Knowledge of CoBIT standard
SOX & GxMP Validation
Knowledge Others:
Behave Ethically:
Understand and live core values and business practices, Experience at working both independently and in a service-oriented, collaborative environment.
Experience at working both independently and in a service-oriented, collaborative environment.
Ability to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Flexible during times of change.Good written and oral communication skills.
Good interpersonal skills.
Customer service skills and behavior.Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to communicate effectively and work comfortably in a systems environment with concurrent tasks and changing priorities
