Daily administration and support of CASES Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
Develop and create customized reports and dashboards;
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements;
Train new and existing users on how to use database applications;
Keep application users informed about system functionality and enhancements;
Provide application users with technical support;Logging and tracking identified system problems through resolution;
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
Assist programmer with the development of technical documentation of existing and future applications.
Skills
College degree or equivalent work/technical experience;
2+ years Salesforce experience, Salesforce certification preferred;
Understanding of relational databases and data integration tools;
Experience with programming languages such as SQL, JavaScript, HTML, Java, Apex;
Excellent communication and analytical skills;
Close attention to detail, and
Ability to work independently, as well as part of a team, on multiple projects.
