Include (but Not Limited To)Manage the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments.
Ensure the timely completion of all E-commerce tasks. Most importantly, that all customer orders are shipped, accurately, as soon as possible.
Communicate daily about all order issues.
Recommend and implement best practices to drive efficiencies, for your team to ensure proper steps in fulfilling a customer order.
Ensure all orders are picked, packed and shipped without damages.
The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.Manage inventory on a daily basis.
This includes, consolidating locations, ensuring product is received in correctly and put away in the appropriate area.
This maintenance is for inventory accuracy and part of preparation for (two) physical inventories per year.
Staff and train all new employees and temp labor for your department.
Assign, schedule, and supervise the daily tasks and functions of the E-Commerce Staff.
This includes sharing and requesting resources as needed.
Provide direction, leadership and motivation to all associates in your department.
Maintain supply inventory.
Place orders prior to running out.Conduct daily staff meetings to review previous day business issues, customer service emails, and your daily plan.
Update your team on all important announcements.
Attend manager meetings on a daily and weekly basis.
All other duties as required by management.
Requirements
At least 3 years of experience managing E-commerce fulfillment operations.
Communicate effectively, both oral and written.
Detail oriented, organized, ability to problem solve quickly, and multi-task.
Familiar with general technology such as Microsoft office. OMS system experience preferred.
Manage a team of 10+ individuals.
Potential to fluctuate to 30+ during busy seasons.Coach, mentor, counsel, and perform management of all E-commerce designated associates.
Strong management and leadership skills.
Ability to lift 40+lbs.
Ability to stand for 8+ hours.
Flexible schedule around major holidays, including the months of November thru December.
