Location:Leominster, MA,

Responsibilities

• Include (but Not Limited To)Manage the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments.
• Ensure the timely completion of all E-commerce tasks. Most importantly, that all customer orders are shipped, accurately, as soon as possible.
• Communicate daily about all order issues.
• Recommend and implement best practices to drive efficiencies, for your team to ensure proper steps in fulfilling a customer order.
• Ensure all orders are picked, packed and shipped without damages.
• The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.Manage inventory on a daily basis.
• This includes, consolidating locations, ensuring product is received in correctly and put away in the appropriate area.
• This maintenance is for inventory accuracy and part of preparation for (two) physical inventories per year.
• Staff and train all new employees and temp labor for your department.
• Assign, schedule, and supervise the daily tasks and functions of the E-Commerce Staff.
• This includes sharing and requesting resources as needed.
• Provide direction, leadership and motivation to all associates in your department.
• Maintain supply inventory.
• Place orders prior to running out.Conduct daily staff meetings to review previous day business issues, customer service emails, and your daily plan.
• Update your team on all important announcements.
• Attend manager meetings on a daily and weekly basis.
• All other duties as required by management.

• At least 3 years of experience managing E-commerce fulfillment operations.
• Communicate effectively, both oral and written.
• Detail oriented, organized, ability to problem solve quickly, and multi-task.
• Familiar with general technology such as Microsoft office. OMS system experience preferred.
• Manage a team of 10+ individuals.
• Potential to fluctuate to 30+ during busy seasons.Coach, mentor, counsel, and perform management of all E-commerce designated associates.
• Strong management and leadership skills.
• Ability to lift 40+lbs.
• Ability to stand for 8+ hours.
• Flexible schedule around major holidays, including the months of November thru December.