Director of E-Commerce and Retail Loc: Knoxville, TN
100,000 - 200,000
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Include the following. Other duties may be assigned.
- Oversee all retail sales and operations to include new production and end user relationships. Manage all Supplier / Vendor set up and negotiations.
- Grow Ecommerce business to include management of inventory offerings, collections, user experience via website & app, pricing, margins, messaging, shipping and growth of new customer base.
- Grow retail business units financial impact to the overall company through agreed upon measures and expectations
- Track, report and analyze operational sales data and make recommendations to proactively identify and address areas of opportunity.
- Work with existing resources to develop strategies to acquire new wholesale customers and identify opportunities to grow existing sales.
- Oversee the development of all marketing on brochures, direct mail pieces, email marketing and other retail collateral to include promotional items and holiday retail sales.
- Oversee the account orders including order changes, substitutions, confirmations, and shipping status, order tracking, status of purchase orders, shipments and inventories
- Oversee the management of an outside sales representative to ensure brand development, marketing, and outside sales success.
- Work with the owners and senior leadership team to create the Lifestyle brand for national exposure
- Oversee the production of annual Farmstead Catalog
- Maintain and update the retail web site
- Assignment of other duties as needed
- Must comply with all company policies and procedures.
- To perform the essential functions of this position regular and consistent attendance is required.
- Must be able to work well with other Team Members, Managers and interact with our guests.
SUPERVISORY RESPONSIBILITIES
- Retail Manager/Buyer, Retail shop teams, Retail Warehouse
EDUCATION and/or EXPERIENCE
- Strong knowledge and proven track record of Ecommerce performance
- Minimum 5 years of management experience for multi-unit retail operation
- Experience with luxury brand items
- Experience in restaurant, grocer, or food distribution preferred
- College degree in related field highly preferred
- Demonstrated ability to increase revenue and profitability.
- Advanced knowledge of MS Word, Excel, and PowerPoint