Summary

• The Salesforce Admin owns, develops, and executes the day-to-day configuration, reporting, training, support, maintenance and overall improvement of the platform.
• This role will work closely with internal stakeholders (Customer Support, Operations, Client Services, Product and Marketing) to ensure that Salesforce supports business requirements.
  

Duties and Responsibilities

• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management
  
• Use our data integration tool (Dell Boomi) to integrate Salesforce, Concur, Intact, Host and eventually Ultipro.
  
• 3-5 years of Salesforce Admin with experience in sales, service and marketing cloud would be very beneficial but nor required.
  
• Document technical, business and process requirements
  
• Perform developer activities such as writing triggers and testing code
  
• Manage dashboards, reports, forms, templates, page layouts workflows and approvals, create and maintain custom objects, object relationships, standard and custom fields
  
• Work with end users to provide best practices and tips on Salesforce usage including training, documentation and support as necessary
  
• Customize reporting and dashboards for various teams, provide reports and report training.
  
• Install, manage and maintain third party apps including JIRA connector, Confluence and Qualtrics NPS survey and making recommendations on tools that will provide better user experiences and efficiencies
  
• Keep abreast of Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
  
• Establish and implement best practices: system maintenance, security, improvements, data integrity, duplicates, backups, etc.
  
• Provide training for internal resources to ensure proper use of the system
  
• Use Apex Data loader or LexiLoader to import and export data as needed
  

Knowledge Skills and Abilities

• Bachelor as Degree Required (Preferred in Computer Science or related field)
  
• 3+ years of Salesforce Administration experience
  
• Salesforce Administrator certification
  
• Knowledge of ad-hoc query tools (Apex Data Loader, LexiLoader) and data repositories (Data.com)
  
• Basic level Apex / Visualforce experience
  
• Ability to model business processes as data structures and applications in Salesforce
  
• FinancialForce PSA
  
• Salesforce Communities experience
  
• Experience using development tools such as Force.com IDE, Eclipse, Visual Studio, Workbench, and the Salesforce Developer Console
  
• Experience with testing, deploying change sets from Salesforce sandbox environments, and familiarity with common software development practices and methodologies
  
• Experience in promoting code from sandboxes to production environment, address related to functionality, integration etc.
  

Preferred

• Salesforce Developer Certification strongly preferred
  

Key Behavioral Competencies

• The focus of this specialized, technically oriented position is on meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines.
  
• Strength in technical problem solving based on expertise and experience, and a strong commitment to efficiently achieve high quality results is required.
• A thoughtful, persevering, self-disciplined approach to achieving accurate, detailed work is essential.
  
• Job responsibilities and expectations are clearly defined, as is the scope of job authority.
• Expertise and competency is developed a systematic technical training program, as well as in ongoing exposure to and training in new technical systems once they have been adopted and well tested.