(Senior) Cloud Product Manager loc: San Francisco Bay
100,000 - 200,000
Job Description:
- Help define the product roadmap and prioritize investments through collaboration with customers, partners and key stakeholders in the organization. Identify clear deliverables in the short and mid-term to meet market needs.
- Develop a deep understand of our platform and the CRM competitive landscape.
- Understand the needs of current and target customers through quantitative and qualitative customer research and be a customer advocate to internal teams
- Capture and document customer use-cases that result in building successful solutions
- Be the subject matter expert for Sugar hosting and be the product evangelist to build awareness and understanding of the product and its features internally and externally
- Lead product definition and day-to-day execution for your product area by collaborating with Engineering and other teams like
- QA and Documentation
- Define, drive the creation and analysis of metrics that inform the success of products.
- 3-5+ years product management experience, ideally working on SaaS/MSP based products
- Technical experience in building enterprise platforms or mobile services (i.e. Cloud software at scale)
- Direct experience working in a continuous-delivery model is a major plus
- Ability to roll up sleeves and work with Marketing/Ops/Support on various pricing/prioritization spreadsheets is a major plus (not a daily task but such diligence can help promote long-term success)
- Knowledge of the CRM market and related technology is beneficial but not required
- Experience leveraging data to make decisions and drive growth
- Familiarity with modern web applications and the technologies powering them (PHP, JavaScript, REST)
- Understanding of the infrastructural landscape for technologies in support of Cloud (AWS/GCP/Azure (IaaS and services), Containers, PaaS, and so on) more breadth or hands-on experience is a plus
- Experience with microservices is a plus
- Outgoing personality, high energy and passion for solving the challenges at hand
- Strong organizational skills, excellent written and oral communication skills are essential. Guiding teams to a precise understanding of product decisions and resulting impacts is critical. Experience guiding executives through product discussions is key.
- Demonstrated experience in gathering and transforming business needs into a successful product strategy.
- Proven ability to set & deliver on product vision & commitments.
- Ability to prioritize among competing opportunities, balancing customer needs with business priorities and available resources, all while articulating the rationale behind decisions
- Demonstrated strong capabilities in communicationâ?? both oral and written ??and presentation skills for all levels of audience including C-level
- Self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
- Outstanding team player with the ability to coordinate people and activities across multiple functional areas
- Experience in product design, user experience design and engineering background a definite plus
- BS/BA required. Technical background strongly preferred.