General Responsibilities:

• Develop, implement, and reinforce Admissions processes and procedures and, through reporting mechanisms and data, make recommendations for improvements to maximize operational efficiency.
• Manage projects that support the vision, structure, and strategy of the Admissions team.
• This includes preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements and implementing change.
• Use data analysis to make business decisions that influence policy, procedures, and training internally.
• This includes preparing and presenting to senior leadership with recommendations based on data driven findings.
• Coordinate new hire on-boarding and play a key role in the training and development of admissions employees for lead processing. Other duties as assigned.
  

Responsibilities:

• Prepare report analytics and report queues for distribution.
• Maintain and update the lead routing process based on current metrics and historical data.
• Track and monitor quality service metrics to ensure excellent service levels.
• Manage graduation bonus program.
• Work as liaison between Admissions and other University departments to ensure consistent and timely compliance with University policy.
  

Position Requirements

• Bachelor??s degree in business or related field desired (not required).
• 1-3 years of Admissions experience in higher education environment.
• Highly proficient with technology including intermediate to advanced level of proficiency in Microsoft Office products (Word, Excel, and Outlook).
• Solid analytical and problem solving skills. Demonstrated high level of accuracy.
• Understanding of Salesforce or similar CRM tools. Exposure to report building using Power Pivot.
  

Required Knowledge, Skills, and Abilities

• Strong analytical and critical thinking skills.
• Must be detail oriented.
• General knowledge of higher education market and industry.
• Ability to effectively communicate with students, administrators, staff, faculty and outside constituencies to convey University information, as described above.
• Strong working knowledge of the US Military to serve our students who are Active Duty, Reserve, Veteran, or military spouses.
• Demonstrated experience in the Admissions operations learning objectives and training proficiencies.
• Results oriented with the ability to multi-task, and to efficiently succeed within strict deadlines Excellent written skills.
• Ability to deal with confidential and sensitive material professionally.
• Demonstrated ability to interpret and apply policy, use independent decision making skills, handle multiple tasks, stay calm under pressure, work with the public and be a team player.