Job Duties and Responsibilities:

• Designs research tools to gather information from users regarding interface issues, usability, user-centered solutions informed by collaboration with customer advocates, solutions analysts, and user experience designers.
  
• Uses a variety of research methods and tools to gather user centered information for large groups, focus groups and/or individuals.
• Analyzes data to recommend and inform business and UX requirements to the design team throughout the development, implementation, and acceptance cycles.
  
• Collaborates with UX research, customer advocates, solutions analysts, PMO, business owners and developers from the early stages of planning user interfaces to implementation and evaluation and deliver of results through strong interaction and visual design that increases usability of software solution.
  
• Research using a strong working knowledge of usability research methods, and how they are applied in a fast-moving organization.
• Experience with field studies, participatory design, heuristic evaluations, and competitive testing is also preferred.
  
• Produces and presents reports on customer needs, attitudes, and behaviors through thoughtful and actionable research informing both strategic and tactical efforts.
• Advocates for the user based on data analysis and UX solution design experience.
  
• Creates innovative designs to reach business goals and user needs in a strategic manner that incorporates the way the user does business and maximizes the technology capability.
• Provides business requirements to team to create wire frames, produce and test prototypes with users; and develop visual assets.
  
• Ensures continuity in visual messaging and campaigns through a multi-channel approach using a team environment.
• Utilizes method(s) most likely to deliver greatest audience appeal and increase engagement based on marketing objectives.
  
• Develops visual assets for print, websites, digital marketing channels, and social media considering brand marketing objectives, upon request.
  
• Attends various offsite meetings occasionally, traveling to a variety of venues during evenings, overnights, and weekends to represent the company, to seek training opportunities, and/or to present information approximately 3-4 times a year.
• Remains current in technology education to ensure deliverables are leading edge.
  

Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Bachelor's degree from accredited college or university in the field of in human factors, graphic design, computer science, social sciences, psychology, statistics or related behavioral sciences field plus at least one year of experience supporting/devising complex interaction design and/or a combination of experience and education.
  
• Human Computer Interaction (H.C.I.) certification preferred. Knowledge of the Abode Suite plus knowledge of JavaScript preferred.
• Experience with prototyping and prototyping software.
  
• Demonstrated passion for interactive software design and the ability to use a strategic business building approach to UX design while integrating user research and usability methodologies.
  
• Experience initiating and pursuing solutions based on research and persistent investigation as well as working with user groups.
  
• Demonstrated knowledge of research techniques and ability to produce analysis used to create business and design requirements.
  
• Ability to identify meaningful data to extrapolate correlations between variables to influence stakeholders.
  
• Ability to listen to and develop rapport with interview subjects. Ability to follow a line of inquiry using questions and perceptions.
• Ability to think quickly and work well in one-on-one and/or group settings.
  
• Strong problem-solving skills with balanced interaction and visual design skills to increase user engagement.
  
• Experience (work or classroom) in evolving design solutions from hand-sketched ideas to interactive prototypes.
  
• Ability to solve complex UI design problems, take action and drive for results in within a multi-disciplinary team.