Role:Customer Service Representative

Location:Jamesburg, NJ

MEASURES OF SUCCESS

• Build strong relationships with repeat customers who order on a weekly basis
  
• Maintain accurate customer files
  
• Enter orders via an automated warehouse management system (WMS) with high accuracy
  
• Handle large volume of inbound calls & emails from Customers and Territory Managers requesting information on product availability, pricing and delivery
  
• Process customer orders via EDI, phone, fax, internet
  
• Assist customers in clarifying orders shipped, received and returnedâ??good tracking skills via company trucks or common carrier
  
• Coordinate with other departments to assist and properly inform the customers
  
• Attempt to resolve problems before escalating to another department
  
• Remain current on product availability, changes in codes, and product development
  
• Respond to all account questions coming from the accounting department
  
• Process Vendor Claim Requests for Jamesburg branch
  
• Manage the RGAs (Return Goods Authorizations) process
  
• Manage Drop Ship orders process
  
• Run daily and weekly customer service related reports and follow up with warehouse personnel to check status when necessary
  
• Ensure will-call customers are handled in a timely manner
  

IDEAL CANDIDATE ATTRIBUTES

• High School Diploma.
  
• Three-year previous customer service or call center experience, especially in a warehouse environment.
  
• Excellent written and oral communications skills
  
• Must be able to solve problems and handle complex customer issues
  
• Must be detail oriented and able to manage multiple tasks at one time
  
• Must have experience with MS Excel, Word and Outlook, knowledge of a Prelude or AS400 type WMS, is a plus but not required
  
• A demonstrated ability to work well in a cooperative, collaborative team environment
  
• General Office duties, extensive client interaction, client follow up, and a positive attitude
  
• Ability to work in a constant state of alertness and safe manner
  
• Ability to work overtime as needed.
  

WORKING CONDITIONS

• Primarily office environment, working in a sedentary position with frequent use of PC and phone.