Primary Activities And Responsibilities

• Code/script, debug, test, and support programs, applications, services, mobile apps, utilities, and other commercial or in-house developed tools as part of the DevOps process, with the desire to create automation where possible.
  
• Assist with analysis of applications to ensure performance and availability meets or exceeds requirements and standards.
  
• Focus on business processes and analysis, helping identify business impacts and works to resolve scope and boundary issues.
  
• Demonstrates clear understanding and support of technology systems.
  
• Follows and maintains procedures documentation.
  
• Incident management, including documentation and management escalation.
  
• Provides functional support to the team.
  
• Provide production support responsibilities for one or more DevOps applications.
  
• Performs other activities and responsibilities as assigned.
  

Minimum Qualifications

Bachelors degree from an accredited institution required in Computer Science, Computer Engineering, Software Engineering, Information Systems/Technology or related major field of study.

Equivalent Minimum Qualifications

• High School diploma/GED or Associates degree from an accredited institution required in Computer Science, Computer Engineering, Software Engineering, Information Systems/Technology or related major field of study.
  
• 2 or more years of experience in Information Systems
  

Preferred Qualifications

• In addition to meeting the above qualifications, the following are preferred:
  
• Bachelors degree from an accredited institution required in Computer Science, Computer Engineering, Software Engineering, Information Systems/Technology or related major field of study.
  
• 2 or more years of experience in Information Systems, Transportation/Intermodal Operations or Logistics
  

Knowledge And Skills

• Understanding of the Software Development Lifecycle (SDLC) concept, including Agile methodologies.
  
• Ability to create integrations and simple utilities using scripting/automation/configuration management languages such as Python, Perl, Bash, Ansible, Powershell, Chef, and/or Puppet.
  
• Knowledge of monitoring and alerting systems such as CA UIM, DellEMC SMARTs, VMware Hyperic, PagerDuty, etc.
  
• Knowledge of application performance monitoring and requisite systems such as New Relic, AppDynamics, CA APM, VMware Operations Manager, etc.
  
• Experience working in a hybrid cloud infrastructure, including public and private cloud.
  
• Basic systems experience in Linux and Windows.
  
• Basic knowledge of high-level applications programming languages such as .NET, Java, C#, or Procedure Language (PL)/Structured Query Language (SQL).
  
• Understanding of change management processes and procedures.
  
• Ability to contribute to quality requirements and technical design documentation.
  
• Basic quality assurance testing skills.
  
• Basic understanding of TCP/IP networking.
  
• Written and oral communication skills for working with business partners.
  
• Interpersonal skills to establish rapport and relationships with individuals at all levels internally and externally.
  
• Strong personal drive and motivation to learn, active, self-motivated, quick learner.