Job Responsibilities Design, implement and manage the installation and use of Master Control to handle the electronic documentation of Market Complaint, Deviation, OOS, Outliers, Root Cause Investigation, CAPAs, Recall, Change Controls, SOP and training. Chair the Investigations review Board (IRB) meetings, issue minutes and follow up on corrective and preventative actions. Manage and trend the deviation process while ensuring that a thorough investigation report is completed in a timely manner using proven root cause analysis tools. Manage the review, tracking, GMP compliance and approval of Change Controls for Production Processes, Facilities and Equipment. Manage all CAPA commitments to ensure timely completion of the outlined tasks and effectiveness. Manage the Customer Complaint system for both product and adverse event complaints; ensuring investigations are performed on time and any notifications meet regulatory reporting requirements (i.e. Field Alert Reports (FARs), 3 day and 15 day alerts, etc.). Manage the collation and generation of Annual Product Reviews (APRs); ensuring the timely approval of all APRâ??s and the continued improvement of the generation process and the effectiveness of the utilization of report contents and data. Set and support company goals for the Quality Systems group as well as monitor the results and employee performance. Oversee the interviewing, hiring, training and development of all quality systems personnel, ensuring employees can function effectively in a team-base culture. Develop and maintain site quality metrics in accordance with new FDA guidance. Act as the SME for Deviations, CAPAs, Change Controls, Complaints and Site Quality Metrics during regulatory or FDA cGMP inspections. Maintain KPIs related to laboratory accuracy and conformance with SOPs, regulations and Guidelines and present to the Quality Council. Develop and maintain monthly Site Quality Council meeting, as well as coordinate and handle weekly Investigation Review Board meetings. Essential Job Requirements And Qualifications Review of Annual product quality reviews. Preparation, approval of Standard Operating Procedures. Preparation and review Quality Risk Management for process, area and equipment. Assist with quality improvement initiatives as needed. Assist with development/writing of SOPs or other quality documents and/or reports as needed. Provides consultation on quality and compliance tropics in the area of expertise. May serve as client quality liaison and/or quality host of client audits; coordinates responses to client audits. Effectively performs a variety of duties, on schedule, with accuracy and competency. Serves as an effective member of the Quality team and may serve as a mentor to other Quality employees in the area of expertise. Performs other duties as assigned. Complies with company polices and SOPs. Must have a BS Chemistry or related science field, MS preferred Minimum of 10 years of experience in the Pharmaceutical industry Good written and oral communication skills Experience in statistical analysis, process capability reviews with software Ability to act independently Excellent interpersonal, verbal and written communication skills