EUS (Desktop Support ) Engineer
Mahwah, NJ
Job Description:
Desired Competencies (Technical/Behavioral Competency)
Must-Have
? Install, upgrade, support and troubleshoot XP, Windows 7 and
Microsoft Office 2007 and any other authorized desktop
applications.
? Install, upgrade, support and troubleshoot for printers, computer
hardware and any other authorized peripheral equipment.
? Customize desktop hardware to meet user specifications and site
standards
? Troubleshooting Operating system related problems.
? Troubleshooting all escalated incident from L1 support (1.0 and 1.5)
? Handling the VIP users effectively and efficiently.
? User support during OS migration. Effective in handling multiple OS
including MAC OS
? Software deployment using SCCM and manual.
? Repairing SCCM client on users machine
? Printer support including installation, uninstallation &
troubleshooting issues. Also mapping pull printer and standalone
printer as per business requirement.
? Record incident resolutions in the Help Desk tool
? Installing business applications through SCCM console and checking
their status in System configuration manager console and SCCM
client center.
? Strong written and spoken communication
? Good understanding of ITIL framework.
Good-to- Have ? Hardware knowledge
? Vendor Interaction/Coordination
Key Skills:
- SCCM