Job Description:

As an Engineer 2 you will be responsible for using yourtechnical knowledge of professional concepts to solve business problems. 

We are looking for a talented individual that can serve as asubject matter expert in their area of focus and represent their department oncomplex assignments.

You will be responsible for evaluating elements oftechnology's effectiveness through requirements gathering, testing, researchand investigation and make recommendations for improvements that result inincreased quality and effectiveness. 

You will be required to listen to and evaluate customerneeds to determine and provide high quality solutions that align with customerexpectations. 

As an Engineer 2, you will be responsible for maintainingand supporting components of our virtual desktop environment, including virtualdesktop infrastructure, client-based Windows operating systems, and applicationcomponents within the infrastructure. 

Responsibilities will include, but not be limited to: 

Problem management 

Continuous improvement (capacity reporting, trending,process improvement) 

Escalated engineering-level support (Tier III) 

Knowledge management 

System maintenance and patching 

Participation in on-call duties 

Transition of support-related knowledge and documentation toother technical support teams

Required:

Must be presently authorized to work in the U.S. without arequirement for work authorization sponsorship by our company for this positionnow or in the future

3+ years’ experience with incident and problem management

3+ years’ experience engineering and managing Windowsvirtual desktops (Windows 7/8/10, Windows 2008/2012/2016 Terminal Server)

3+ years’ experience engineering and managing Citrix orTerminal Server infrastructures

Proficiency supporting current versions of:

Windows Remote Desktop

Active Directory

Group Policies

Windows printers/printing

Thin clients

Citrix XenApp

Citrix XenDesktop

Citrix Provisioning server

Ability to produce clear procedural, technical, and reportdocumentation

Ability to successfully communicate technical details to awide variety of audiences, including technical and non-technical individuals

Proven initiative and ownership in solving problems

Preferred: 

VBScript or Powershell scripting experience

Virtual desktop experience in an environment supporting morethan 5,000 users

Virtual desktop experience in and environment supportingusers in different geographical regions

Experience supporting a growing consumerized environment,with clients accessing the environment via smartphones, tablets, kiosks, etc.

Experience supporting Microsoft App-V and UE-V technologies

Experience supporting Microsoft SCCM 2007/2012

Experience with VMWare or XenServer as a virtualization platform

Experience with enterprise-class storage, such as EMC andNetApp

Bachelor's degree in Computer Science, Computer InformationSystems, Management Information Systems, or related field