Manage the technical and functionalconfiguration of the MS Dynamic CRM and Siebel applications.
Lead the technical support team.
Understand business requirements and convertthese to functional configuration or custom code technical specifications.
Configure the application to meet requirementsusing the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK.
Develop process workarounds to meetrequirements without the development of custom code.
Provide subject matter expertise on thefunctional capabilities and limitations for out of the box functionality as well as custom code.
Design and integrate business processes anddata flows between CRM and other applications, such as Pricing etc.
Develop data conversion and testingstrategies.
Estimate work effort and develop project workplans.
