Information Technology Operations Analyst Location:Wichita, KS
Wichita, KS
100,000 - 200,000
Job Description:
Role:Information Technology Operations Analyst
Location:Wichita, KS
Primary Responsibilities :
- Provide Production Support for company batch processes while monitoring network and systems ensuring efficiencies.
- Evaluate and follow documented instructions of issues encountered in production.
- Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution.
- Production Support tasks requires candidate to work outside of normal business hours; 3rd shift Thursday - Sunday 9 p.m. to 8 a.m.
- Analyze results, make recommendations for support process improvement, and implement changes.
- Monitor system events, alerts, and incident reportsDocument all incidents and problems from open to closeInterface with IT team members, vendors, and management to resolve issues .
- Conduct hardware and software problem analysis, identification, and resolutionExecute problem documentation, escalation and notification proceduresActively work on increasing skill set