Information Technology Operations Analyst Location:Wichita, KS
Wichita, KS
100,000 - 200,000
Job Description:
Role:Information Technology Operations Analyst
Location:Wichita, KS
Primary Responsibilities :
Provide Production Support for company batch processes while monitoring network and systems ensuring efficiencies.
Evaluate and follow documented instructions of issues encountered in production.
Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution.
Production Support tasks requires candidate to work outside of normal business hours; 3rd shift Thursday - Sunday 9 p.m. to 8 a.m.
Analyze results, make recommendations for support process improvement, and implement changes.
Monitor system events, alerts, and incident reportsDocument all incidents and problems from open to closeInterface with IT team members, vendors, and management to resolve issues .
Conduct hardware and software problem analysis, identification, and resolutionExecute problem documentation, escalation and notification proceduresActively work on increasing skill set
