Business Process Management Analyst Location:Brookfield, WI
BROOKFIELD, WI
100,000 - 200,000
Job Description:
Role:Business Process Management Analyst
Location: Brookfield, WI
Duties and Responsibilities:
- As an IT liaison, collaborate with departments to identify, document, and communicate business needs in order to provide IT solutions.
- Serve as the escalation point from tier 1 support for ERP related issuesApply critical thinking to drive incidents/issues to resolutionLog all support activities in company ITSM systemDevelop process improvement solutions through effective use of business and process analysis techniquesInvestigate issues raised by the business to determine appropriate actionsProduce documentation including process maps and workflow documents.
- Build IT credibility by modeling professionalism, excellence, integrity, and passion
Other duties as required
Education and Experience Requirements:
- Bachelor\'s Degree in Management Information Systems, Business Administration with an emphasis in technology or equivalent professional experienceStrong customer service mindset1 year experience as a business analyst
- Ability to manage multiple concurrent activities with time constraints
- Strong professional written, verbal, analytical and interpersonal skills
- Understanding of core business processes such as order to cash, procure to pay, or finance is a plusFamiliarity with Microsoft Dynamics AX is a plus
- Experience with SQL Server Management Studio is preferred