.NET Application Support Lead

Location:Charlotte, NC

Duration: 3+Months

Description:

• Must have strong technical skills - Microsoft Tools (Visual Studio, ASP .net, VB Scripting, t-SQL Programming, SSIS) and scheduling tools like AutoSys
  
• Work closely with Application managers, Business analysts, and the Product Owners, to prioritize and resolve tickets in the backlog
  
• Supervise daily activities of production to ensure timely and effective reporting, tracking, follow-up and SLA management
  
• Communicate with internal and external clients, technical resources and executives about environment / platform updates
  
• Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
  
• Manage process enhancements, operations monitoring and controls, and continuous process improvement
  
• Coach and mentor a dedicated Team with the appropriate behaviors associated with building a high performing team and application knowledge base
  
• Evaluate the risks and solutions before taking action, so that action plans are timely, realistic and positive
  
• Responsible for meeting company\"s customer advocacy & satisfaction objectives
  
• Promote a collaborative Team environment that fosters creativity, innovation and high performance
  
• Ability to coordinate with global team to ensure high availability of the application (ensuring 24/7 application availability)
  

Requirments

• Strong experience (5+ years) in .NET
  
• 5+ years of Application Support and Production Support experience