Job Description:

• Dynamic Sales, Marketing or Business-related leader to partner with senior leadership to develop and execute a CRM implementation and integration strategy globally across multiple business units. Identify and implement best practices that drive utilization, standardization, maximize data gathering and insights. [This role requires driving CRM cultural change and adoption as a new standard of performance and expectation.]


• Lead the development of innovative programs to increase the value of competitive intelligence processes and practices. The position will require this person to manage and drive the project aggressively.


• Oversees the enablement and execution of Marketing CRM initiatives across all of businesses and global regions. These initiatives include the implementation of CRM software, the execution of Business-to-Business (B2B) marketing automation and lead generation programs, and driving change towards marketing and sales alignment with an emphasis on developing processes and utilizing tools and technologies. This person will also act as the voice of the business with our technology partners ensuring proper alignment and [create a platform that enables a full capacity to leverage our customer relationship change].


• This is a high level position directly interacting with the executive team as well as the functional executives and the business leaders.  Experience in change management/engaging a business in a cultural change so all marketing platforms work together to drive the agenda; know how to overcome/troubleshoot when encounter obstacles throughout implementation.


• Focus on helping Sales and Marketing executives drive change towards marketing and sales alignment with an emphasis on developing processes and utilizing tools and CRM technologies.

Required Skills

• Excellent negotiation and influencing skills to engage business leaders


• Strong problem solving, project management, and collaboration skills


• Strong services orientation and technical  selling skills


• Excellent written, verbal communication and presentation skills

Required Experience

• Bachelor's degree from four-year college/university; Master’s degree preferred


• Minimum 7+ years senior management level experience in Customer Relationship Management ideally in Fortune 500 organizations in B2B industries such as Energy, Oil & Gas, Manufacturing, Industrials, 


• Proven track record of several successful CRM implementations in a global, multi-segmented organization


• Track record of developing strong business development and /or sales team within a professional services environment


• Demonstrated ability to manage multiple projects with multiple deliverables concurrently, keeping complex projects on course and on schedule


• Experience with Oracle CRM is a plus

COMPENSATION:

World Fuel Services offers a competitive compensation package which includes an annual bonus plan that is commensurate with qualifications and experience. Employee benefits are typical of a Fortune 100 company and include healthcare insurances that start on your first day of employment, as well as a matching 401(k) plan.