Kloudhire

Role: SAP SD Functional with some ABAP experience

Location: Cary, NC

Duration: Long Term

Must have 10+ years of experience

Responsibilities:

Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management and stakeholders from the Customer Services team.
Facilitate Gap analysis and Business process mapping As Is vs To Be workshops with IT and Business Partners.
Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company
Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
Develop complete project plans and associated communications documents.
Client project them to involved parties throughout the project life cycle.
Conduct project post mortems and create a recommendations report in order to identify Successful and unsuccessful project elements.

Required Skills:

Help visualize the big picture of End to End Service setup to provide technical design for projects that require strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web based solutions.
10+ years of experience in Customer Services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required.
Communicate with the business SMEs to understand the Customer Service processes and be able to provide IT solutions.
Communicate with App developers and SAP development team on various issues, changes and projects.
Participate in Release Management and Projects and write technical requirement specification documents to provide to UI App developers and SAP backend team.
Experience with small to medium scale in different technologies like SAP, ServiceNow, Mobile technologies
Documentation of Work specifications, co-ordinate and able to work with other IT departments for various projects or in resolving tickets/ issues.
some ABAP experience