Job Details

Company is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary: The System Administrator II functions as an expert engaged in installing, configuring, and maintaining the infrastructure, hardware, applications, and operating system software in support of company’s business processing requirements. Helps develop, document, communicate and enforce the company’s network technology policy.

Duties and Responsibilities include the following. Other duties may be assigned.

• 3 – 5 years of experience with Designs, installs, configures, and maintains essential IT operations infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Performs software installations and upgrades to hardware and operating system software; maintains in accordance with established information technology policies and procedures.
• Develops and promotes standard operating procedures.
• Must have experience with VM environments and Servers, Hyper- V preferred.
• Must have experience with 365/Azure cloud/Intune
• Must have very strong System Administrator II credentials.
• Monitors and tunes the systems to achieve optimum performance levels.
• Ensures data and media recoverability by implementing a schedule of system backups.
• Resolves complex procedural, operational, and technical problems.
• Ensures the integrity of the infrastructure hardware and operating system software.
• Provides recommendations regarding hardware and system software planning and budgeting.
• Own projects, solutions, and key responsibilities within a larger business initiative and communicates project status, activities, and achievements with internal stakeholders and external partners.
• Addresses and troubleshoots issues, sees them through to resolution, and creates RCAs.
• Provides next level support for the Help Desk team, works assigned trouble tickets/requests to resolution and supports other System Administrators.
• Nurtures a dependable IT infrastructure and network that is always available.
• Performs server administration tasks, including user/group administration, security permissions, group policies, print services, researching event log warnings and errors, and continuous resource monitoring to ensure system architecture components work together seamlessly.
• Monitor servers/systems health using management tools and responds to hardware issues as they arise.
• Builds, tests, and maintains new servers as needed.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Perform routine/scheduled audits of the systems, including all backups.
• Expected to follow a change control process.
• Expected to thoroughly document the systems and infrastructure.
• Will take ownership and become the subject matter expert (SME) on certain systems/applications/processes/vendors within the infrastructure.
• Available to provide support outside normal business hours to ensure 24/7 availability of services and infrastructure.
• Responds to after-hours emergencies and leads the mitigation and resolution processes.
• Maintains the company’s adherence to technology requirements for security & privacy.
• Researches, develops, and implements new technologies and best practices.
• Mentors team members and educates users.
• Performs other duties as outlined in individual objectives.
• Complies with all company and departmental policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Ability to use professional concepts, and creativity to solve complex problems.
• Demonstrate ability to provide technical leadership to others within the group as needed.
• Demonstrate ability to help define technical requirements for current and future needs.
• Experience in developing solutions to problems and follow standard practices and procedures in analyzing reported issues.
• Excellent communication skills, both verbal and written required.

Company is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.