Technical Support Analyst
If you find this role aligning with your interests and expertise, please feel free to contact me.
Role:- Technical Support Analyst 4
Location:- Richmond, VA(Onsite) - Local Candidate Only
Position:- W2/C2C
Short Description:
.* local candidates strongly preferred
* interviews will be conducted ONSITE, NO exceptions
* candidates MUST be able to work ONSITE 100%
Maximum Vendor Submittal Rate is ***/hr***
Complete Description:
VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
DUTIES AND RESPONSIBILITIES:
•Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
•Acts as a liaison between VDOT and ***/Client to ensure the delivery of high-performance IT support services
•Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
•Provides management with recommendations for systems and process improvements
•Troubleshoots software and hardware problems and enhances the level of direct services to field staff
•Installs, maintains, and assists in testing and upgrading of new and existing hardware and software
•Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
•Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products
REQUIRED EXPERIENCE & SKILLS
•Strong customer service skills with a Customer First attitude
•Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
•Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
•Excellent research and investigative skills
•Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking
•Experience in working with help request tracking and reporting tools
•Knowledge of IT concepts and trends and new technologies
•Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
•Ability to communicate effectively orally and in writing with individuals and groups
•Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
Skills:
Skill | Required / Desired | Amount | of Experience |
Customer service professional with a great attitude. | Required | 3 | Years |
Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. | Required | 3 | Years |
Hands on experience in a variety of ticketing/tracking tools related to IT Support. | Required | 3 | Years |
Ability to perform root cause analysis and create documentation related to the cause and remedy. | Required | 3 | Years |
Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. | Desired | 3 | Years |
Key Skills:
WebMethods Developer
Location
Mobile Developer
Location
Oracle Utilities Functional Ar...
Location
Sr. Project / Program Manager ...
Location
Program Manager
Location
Oracle CC&B Application Analys...
Location
Oracle CC&B Functional Analyst...
Location
Oracle CC&B Technical Lead Loc...
Location
Oracle CCB Senior Developer
Location
Power BI Developer/Business A...
Location
Senior Python Developer with V...
Location
PowerApps Technical Lead
Location
Appian consultant
Location
Full Stack Java Developer
Location
Project Manager
Location
Send your resume at support@kloudhire.com
JDE Technical Manager , Location:Walnut Creek, CA
Location
RPA Technical Business Analyst, Hybrid Local -Dall...
Location
Oracle Apps Technical Developer
Location
Oracle CC&B Technical Lead (Hybrid) Paramus, NJ
Location
ETL Datastage with Hadoop Technical Lead
Location
JD Edwards Technical Business Analyst Location:Nov...
Location
Senior ERP Technical/Functional Analyst HCM/HR - S...
Location
Peoplesoft Finance Technical Consultant, Loc: Kans...
Location
Azure Technical Cloud Architect
Location
Senior Technical Advisor, 5G Standardization McLea...
Location
PeopleSoft Techno-functional - Technical Manager
Location
4 Bi-lingual technical Writer
Location
Salesforce.com Health Cloud/Service Cloud Technica...
Location
Oracle CC&B Technical Lead Loc: NJ Long Term
Location
Technical Project Lead (DevOps) Loc: Lawrence , KS
Location
ServiceNow Technical Consultant- 3+ month contract...
Location
Technical Manager, Oracle Cloud ERP - Finance, Pro...
Location
MS SQL Senior Technical Lead
Location
Java Technical Lead
Location
Technical Project Manager
Location
Data Analyst / Technical Analyst
Location
Oracle Technical Resource Location: Princeton, NJ ...
Location
Technical Writer Hybrid Contract to Hire Lo...
Location
MS SQL Senior Technical Lead
Location
Multiple Dynamics 365 positions - Functional / Tec...
Location
Cyber Engineering Technical Director, Melbourne, F...
Location
SAP Technical ISU consultant Cherry Hill, NJ
Location
Technical Project Manager Austin, TX
Location
Netsuite Technical Consultant Long Term REMOTE
Location
Salesforce.com Technical Architect Location: Da...
Location
Technical Lead
Location
SAP WM Technical Consultant
Location
Technical Manager, Oracle Cloud ERP - Finance Loca...
Location
Technical Expert(CAD/CAM) 100% Remote
Location
Technical Architect – MS SQL Server (DBA) Loc: D...
Location
Senior Technical Program Manager - Data Team - Den...
Location
SAP Technical Lead Application Development CX H...
Location
Technical Writer (1332554) Location: Paramus, NJ
Location
Microsoft Dynamics AX (Technical/Functional Consul...
Location
Technical Lead - Cloud (Python / Splunk) Engineeri...
Location