Kloudhire

Salesforce SFDC.com SME Loc: El Segundo, CA

Salesforce SFDC.com SME Loc: El Segundo, CA

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Responsibilities

Provide high-quality, proactive and reactive support to clients Ability to identify and work through technical issues. Escalate and provide updates to customers affected by a critical system issues.
Build and enhance existing relationships by troubleshooting and contacting clients. Raise product awareness by conducting adhoc training sessions.
Help create and distribute self-service customer support resources. Liaise and work closely with the technical engineering over technical issues, product road map changes and new features.
Liaise and work closely with client care management team to ensure top clients support needs are being serviced and relationships are maintained. Train and mentor Client Support Representatives.
Create and author articles for the client Support site.Required Skills Prior customer support experience; 1+ years Prior experience as Salesforce admin, developer, or consultant; 1+ year Demonstrated passion for delivering and exceeding service targets Proven ability to develop and maintain relationships Ability and drive to perform in a fast-paced environment with multiple tasks, deadlines and changing priorities Collaborates effectively with cross-functional teams Ability to creatively solve problems at a moments notice Ability to adapt to a new and changing environment Excellent presentation and communication skills Ability to develop detailed product knowledge quickly Strong problem-solving and analytical skills Resourceful and creative troubleshooting skills Prior technical support experience is considered an asset BA/BS degree strongly preferred

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