Kloudhire

Salesforce.com Administrator Loc: Miami, FL

Salesforce.com Administrator Loc: Miami, FL

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Summary:

As Administrator, Salesforce.com (SFDC), the candidate will be a internal champion and subject matter expert for the Sales, Order and Learning applications.
Essential FunctionsQuickly become the subject matter expert related to key cloud applications such as Sales, Order and Learning.
Work cross-functionally with key areas such as IT, Marketing, Sales and Customer Experience.
Quickly identify business risks, inefficiencies, issues and opportunities related to SFDC application.
Administration of the SFDC environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
Manage overall data quality and integrity in SFDC.
Manage the queue to provide prompt support to end users to resolve issues with SFDC and related applications.
Interface with end users to understand feature requirements and/ or address support issues.
Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.
Maintain, enhance and develop reports and dashboards.
Monitor user adoption rates and respond as needed through additional training sessions, communication, modifications, or other resources.
Provide Salesforce support for Global sales team.
Participate in the selection, testing, installation and maintenance of App Exchange applications.
Familiar with CTI application such as InsideSales.com, Five9, 8x8 and integration with salesforce.com.
Participate in team based work groups to assess business initiatives and support product enhancements.
Analyze, maintain and document current and to-be process flows in accordance with business and functional requirements including the ability to read and design data flow and entity diagrams.
Must be able to coordinate with outside partners, communicate issues with software providers and manage outside technical consultants assigned to team.
Applies broad knowledge of the business, its products and processes, combined with a solid technical understanding to advise sales team and help architect and evolve the existing Salesforce application.
Evaluate sales operations goals and requirements to craft a solution within the Salesforce toolset utilizing enterprise industry best practices that met the company objectives.
Utilize prior experience in an enterprise or global company to lead the effort to establish, define, maintain and communicate guidelines, standards and best practices within a sales organization and the automation of processes.
Assist in the development of the companys Sales and Operations Planning Forecasting and Demand Planning strategies to achieve best-in-class sales team.
Work closely with sales, marketing, finance and IT teams to develop a baseline sales plan, new product introductions, and sales promotions strategy.
Design, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, and alerts within Salesforce.
Design, advise, develop and maintain Key Performance Indicators (KPI) and executive dashboards to provide analytics on sales team effectiveness and sales targets.
Drive communication and training on sales processes and tools to ensure effectiveness and productivity of the entire team on an ongoing basis.
Coordinate and assist in cross functional projects and processes aimed to improve the effectiveness of the sales organization.
Ability to manage vendors, negotiate contacts and create / maintain project budgets while maintaining positive and open communication with vendors and 3rd party service providers.

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