Kloudhire

eCommerce Customer Service
Location: Phoenix, AZ
Required Knowledge, Skills, and Abilities

At least 2 years of previous customer service center experience
Demonstrated passion and enthusiasm for customer care excellence, as evidenced by maintaining focus and positivity while resolving challenging or complex problems
Excellent listening skills and an ability to demonstrate empathy in applicable situations
Must be able to maintain a calm and professional composure at all times
Excellent verbal communication skills, as evidenced by an ability to interact with customers of various interpersonal styles and differing degrees of product literacy
Ability to apply creative problem solving techniques to situations using sound business judgment
Ability to multi-task in an effective, timely and professional manner
Proven ability to apply attention to detail, role-related accuracy and task follow-through Proficient with computer applications (e.g., Microsoft Office, Microsoft Outlook, etc.), internet (e.g., online chat, e-commerce sites, etc.) as well as navigating in proprietary sales/inventory management tools
Proven ability to meet typical job-related performance indicators (e.g., average handle time, time to answer, call resolution, attendance, schedule compliance, etc.)
Preferred Knowledge, Skills, and Abilities
Experience in an e-commerce business as a customer service representative Bi-lingual in any language preferredRequired experience: customer service center: 2 years