Additional Knowledge, Skills, and Abilities Understands the business environment, anticipates trends, and develops strategies to assist clients.
Excellent interpersonal and customer service skills Ability to build rapport and trust over the phone or via other media (IM, chat, JoinMe, etc) High Level of expertise in digital product knowledge and industry knowledge including:SEM, SEO, Websiteso DBA, Bundles, Social Media/Facebooko Yext Powerlistings, Google Plus Pages Google Ad Words certification Excellent computer/systems skills including working knowledge of:VISION/AMS, Salesforce/Service Cloud, KGEN/VAS To I3 Phone Systemo Microsoft Office Suite Superb verbal and written communication skills including excellent grammatical, spelling and proofreading skills Excellent attention to detail and organizational skills Must by organized & ability to multitask, handle follow-up and tracking on a large client base Self-Motivated, innovative and team play