Kloudhire

Key Responsibilities:

User Adoption Support/Training -Respond to user problems, requests and inquiries in a professional and timely manner -Assist with supporting existing and new local incentive programs as they relate to Salesforce.com
Assist users in understanding the link between Salesforce.com and their own success
Establish and maintain a positive relationship with users
Develop and deliver Salesforce.com training and to the sales and customer care teams, as requested by Admin Data Integrity/Analytics
Manage data quality routines (importing, de-duping, cleansing, and backup)
Ensure overall data integrity -Upload leads/accounts/contacts and other objects through data import
Create ad hoc reports on an as needed basis
Assist with managing dashboards, custom report types, and campaigns as needed
Analyze data and create action items based on the results
Verify program compliance requirements are met Marketing/Sales/Customer Care Support
Participate in cross-functional teams that address strategic business issues across departments (Marketing, Sales, and Customer Care)
Work with the Sales organization on all lead and opportunity related issues
Work with the Marketing organization to help manage digital marketing (campaigns, and Pardot)
Assist with any additional CRM administration projects as requested by the business