Job Details

Loc: Barrington, MA

The core duties for this position include, but are not limited to the following:

• Manage help desk ticketing queue (monitor and respond to help desk tickets as they are entered).
• Support all laptop and desktop users (both locally and remotely).
• Complete New Hire Requests (includes username, email, computer, and other devices as applicable).
• Provide quality, timely support to the business community.
• Assign tickets to other members of the IT department as necessary.
• Use troubleshooting skills to identify and resolve issues.
• Manage Fog images for rapid workstation deployment.
• Set up new users with company cell phones.
• Conduct computer skill assessments for new hires.
• Send out monthly IT Tips.
• Maintain equipment inventory (workstations, printers, monitors, etc.).
• Purchase IT equipment using appropriate requisitioning and approval process.
• Tape backups (Backup Exec). Monitor antivirus server Install and administrate other software and applications as required.
• Assist the System Administrator with: Cisco phone system Server updates/upgrades MS Exchange issues Infrastructure projects as assigned Microsoft Dynamics AX issues Microsoft Dynamics CRM issues

• Minimum 2 years experience with workstation, network and systems support in a Microsoft Windows environment.
• Ability to troubleshoot complex issues. Ability to effectively prioritize multiple projects.
• Ability to work under pressure. Detail oriented, professional and motivated self-starter.
• Excellent interpersonal skills.
• Comfortable working both independently and as part of a team.
• Excellent customer service skills.